BSBINN502 Build And Sustain An Innovative Work Environment

BSBINN502 Build And Sustain An Innovative Work Environment

BSBINN502 Build And Sustain An Innovative Work Environment

Formative Assessment 1

Activity 1

1. Innovation is important for leaders in order to understand how the possibilities of the future can be developed and created. Innovations also help the leaders to identify competition and note the ways in which they can make their companies stay ahead in the market. Innovation among leaders helps facilitate risk-taking and motivate the teams to work towards a successful business future (Barsh, et al., 2008).

2. The three most important practices that are generally conducted by the leaders include the following:

a.Good communication and collaboration: Collaboration and communication work simultaneously in order to develop an amiable environment. The collaborative environment helps in the development of faith and trust wherein individual contributions are developed that might lead to innovative ideas (Leiblein and Ziedonis, 2011).

b.Gaining and building trust: For any team to be effective and innovative within the scope of the organization, leaders need to trust themselves first before instilling that same faith among others. Ideas can only be innovative when individuals can trust themselves (Llopis, 2014).

c.Facilitating change: Leaders within teams should be motivated to bring in changes and to critically ascertain how the team members can be kept motivated. One of the ways to do the same is to bring about changes by challenging team members and asking them to be more evaluative of their own decisions.

Activity 2

1. Managers should ask their team members about their contributions to problems and solve particular issues because of the diversity in the perceptions that can be attained. If managers considered a particular problem from a specific perspective, there might be problems with regards to only linear thinking; whereas, employee engagements can lead the entire team to look into the same problem from multiple perspectives (Hakan Koç, 2011). Another reason that indicates the managers’ roles in motivating employees to take part in developing new ideas is the collaboration. This has been linked to the development of a friendly environment wherein communication is crucial to the whole process. Also, by asking team members to contribute towards developing new ideas an environment of positive competition can be developed and created (Democrat, 2017).

BSBINN502 Build And Sustain An Innovative Work Environment2. The following are the ways in which the employee can be responded:

a.By complementing on his/her development of the idea.

b.By evaluating the idea on the basis of his/her key skills.

c.By assessing the idea on a basic level to understand his/her involvement in the process.

d.By asking him/her to take a second look at the whole idea (Farooq, Farooq and Jasimuddin, 2014).

e.By asking him/her to tell me what led him/her to develop the particular idea.

f.By understanding if the idea can be improved upon and ask him/her to discuss the same with his/her team members.

Activity 3

1. Innovation and risk-taking have been linked to one another. The major understanding in this regard is the connection between developing new ideas and processes and developing change processes. The risks are generally involved in the decisions that are to be made since the innovative new ways have not yet been proven to be successful or beneficial. In this connection, the idea of creativity can also be important. Since, innovation stems from creativity, restricting oneself from taking any decision only because of the fear of failure would lead to no innovation at all. Therefore, risk taking should be judged as an extension of creativity (Benderly, 2015).

2.The development and addition of the new product to the existing product range can be risky. The risks can be associated with the different marketing strategies and operational models which would be needed for the same. Another risk can stem from the unanticipated ways in which the business integrations would be made in order to streamline the operations development of the new product and the older one. As with any new project, risks can also be related to any uncalled-for events that might develop within the entire product development or even marketing and launching phases. These risks can, however, be mitigated through several ways.

One of a full proof ways is to develop a prototype model of the operational procedure along with the marketing strategies that can be incorporated and expanded upon later. The risk pertaining to problems that might develop all of a sudden can be avoided by developing a flexible model of operations and marketing helping in the development of new ideas and adapting as per the needs of the situation.

3. Contingency plans are generally created with a view to developing a possible way of enhancement by adhering to the outcomes of the processes rather than the inherent strategies within the management scope of the same. Leadership and innovation techniques have been linked to how managers and individuals can develop such contingency plans in order to cope with any unexpected events and situations.

There are various ways in which contingency plans can be developed. The first possible step in this regard is to develop an underlying root-cause analysis framework in order to measure the implications of any actions that might be taken as a result of the problems that are faced (Enkel, et al., 2017). The business analysts and project managers in this regard are noted to be the prime motivators who generally note the implications of any intended steps that might be taken. The understanding of the underlying causes and the estimation of the implication would help in the drawing up of a contingency planning policy statement, which is considered to be the first step towards developing a contingency plan. The next process involves the development of the business impact analysis which would set the tone and arrangement of the successive steps to be taken. The inclusion of preventive controls is another important aspect in developing contingency plans. The last step is to develop a maintenance policy by considering the aspect of how the same plan can be applied within multiple business frameworks and strategies. Various problems can be encountered and the crucial part of an effective contingency plan is to take into account all the important aspects of the business.

Activity 4

1. In order to assess whether innovations adhere to the company policies, goals and strategies, it is important to note how the objectives would be affected in case the innovations are implemented.

a. Developing a prototype of the innovation model.

b.Comparing original processes with the new innovative ones to understand their differences.

c.Collaborating with the various functional and non-functional teams to understand the implications.

d.Evaluating the organizational goals and objectives in terms of the innovations.

e.Understanding the level of involvement of the various stakeholders within the process of innovation.

2. The following methods can be used

a.Communicating with the various team members in order to understand the implications of the innovation (Ogunleye, 2011).

b.Considering various viewpoints on the personal innovation.

c.Evaluating the innovation in terms of the organizational goals and objectives.

3. Good leaders can follow the following methods.

a.Building trust among individual employees as also within the team.

b.Helping and co-operating each other in order to develop a healthy environment.

c.Building team skills through various exercises.

d.Conducting brainstorming sessions to understand the individual skills of the members.

e.Building trust within oneself.

Activity 5

1. Innovation at the workplace can be motivated by the following ways:

a.Motivating the employees by giving them a reason that they would be interested in.

b.Developing a challenging environment wherein employees are motivated to innovate.

c.Putting the innovation plan within a streamlined course of action.

d.Promoting work-balance within workplaces in order to help employees cope with stress.

e.Setting examples through effective leadership.

2. Innovation at workplaces can be motivated through various ways. Wesfarmers is one of the major retail companies in which innovation has been implemented with regards to the changes in its various business policies and regulations. Within this context, the deployment of drones can be noted with regards to the particular ways in which the various factory units within the retailers’ scope can be inspected. The idea of deploying drones is innovative in that it would replace the age old method of manual inspections. The type of innovation is technological. It would help by making the organization more streamlined and reducing human errors. The processes would be hugely impacted, reducing both time and costs in inspection and also increasing the perceived value. The direct impact it will have on the staff can be noted in the smooth running of operations and the indirect impact will be the improvement in performances among the same because of automated supervision (Wesfarmers, 2017).

The exploration technique needs to be analyzed in terms of the abilities of the factories to implement such processes. The following plan can be used.

 BSBINN502 Build And Sustain An Innovative Work Environment

Figure 1: Innovation plan

Activity 6

1. A collaborative innovation that can be taken is mechanizing the entire supplier network within the Wesfarmers supply and delivery model. In this regard, the stakeholders are the general employees who would be involved in taking the particular decisions. The supervision of the mechanization processes needs to be analyzed with regards to the investors as well who need to know the implications of the mechanization initiatives.

The collaboration would help in the particular ways in which the whole process can further be developed or improved upon by understanding the successive stages within the supply and delivery model. In this connection, innovation would help by indicating the challenges that might be faced and how the same can be overcome through particularly innovative ways (Budde, et al., 2015). They have been noted to provide considerable insights into how the changes can be improved upon.

The involvement of the stakeholders such as customers, suppliers, government and community are extremely important in understanding the fact that such discussions provide valuable insights into the proper working mechanisms of the whole supply and delivery model. In this connection, the collaboration can be noted to be extremely valuable as well (Roos, 2013).

Certainly, the collaboration is extremely important and by doing so, the whole implication can be noted in the ways that the creative ideas can be developed.

2. The various sources of information can be identified as follows:

a.The company’s organization policies and business regulations.

b.The communication policies and regulation.

c.The external sources of information.

d.Stakeholder analysis guidelines.

e.Supply chain management policies and regulations.

Activity 7

1. The basis of the selection would be to focus on the core competencies of each of the team members. This would help in identifying the aims and objectives of the entire team and also help in the selection process. Another important criterion for selection would be to understand the inherent communication skills and the compatibility of each of the team members. The compatibility would help in developing a strong team that would help in the entire process of developing common goals and working towards the same.

2. The most important leadership quality that should be present is communication skills. It is most important because it serves as the main way to project the methods of transformation and understand how the same could be incorporated within the broader scope of the team. Communication also helps in understanding the ways in which employees and team members can be motivated and contribute more towards the individual as well as collective efforts.  Certainly, communication plays a huge role in the formation of teams (Larsson, 2016).

Activity 8

Rewarding innovative concepts is important in order to motivate further such activities among employees and team members. In order to do so, it would be important to incorporate the following examples (Gannon, 2011):

a.The most effective reward is certainly to provide various perks including bonuses. This helps in the development of a healthy competition within which each of the team members would improve their performances and also stay motivated in order to incorporate the changes. The inclusion of perks and bonuses would also help employees to work towards better solutions at problems.

b.Developing an acknowledging working culture is also important in order to reward the employees. In this connection, it would be important to foster a general environment wherein each and every member of the team is motivated in some way or the other, simply because of their inputs and contributions to generate innovative ideas.

c.While developing rewards and understanding the motivation needs of each of the team members, it also becomes important to understand that no size fits all. In this context, personal observations would help in developing rewards separately for each of the team members and understanding how they can contribute to the team (Westerhoff, 2017).

d.Giving more responsibilities to team members would also help them in coming up with innovative ideas.

f.The most important aspect is to create a rewarding system which in itself is innovative.

Activity 9

There is a huge opportunity in developing products that are low in sugar content as well as healthy and tasty. In this connection, the whole sustainability issue can be considered for seeking more opportunities in the market (Newton et al., 2013). The whole implication of the opportunity should also be related to the development of a product that can be manufactured with as little sugar as possible.

The emphasis should be laid on the R&D processes that would help in the development of good products while keeping in mind the particularly competitive advantages that might be gained (Pfeffermann, 2017).

The whole issue can, therefore, be linked to the development of an effective plan which is operational as well as competitive.

Activity 10

1. The assessment in trying to understand the physical constraints can be done by asking the team members individually.

2. The most important way in which the operations can be streamlined can be noted in understanding the organizational goals as well as the main motive behind each of the processes within the organizational framework. In this connection, each of the components needs to be analyzed such that the resources can be streamlined. One of the major ways, the same can be done is by considering both time and knowledge in the business (Lehman and DuFrene, 2011). Communication plays a huge role in the management of knowledge, which would also help in the development of an effective plan.

The various sections in this regard can be made to understand the crucial ways in which the whole process can be streamlined. The probable reason can also be understood in the knowledge management technique that is developed in order to streamline the various processes. The whole operational model would, therefore, provide considerable advantages as well.

3. In order to foster and encourage innovation in business, the management should follow these steps

1.Developing innovative culture in the workplace.

2.Elimination of fear from the workplace.

3.Encouraging employees to have fun.

4.Allowed to make new mistakes.

5.Encourage employees to work hard for their future.

6.Increasing the physical space of the business.

7.Introducing diversified teams in the business.

8.Encouraging employees to ask questions (Ideachampions, 2011).

9.Maintaining proper communication.

10.Educate employees to tolerate ambiguity.

Activity 11

1. Interaction with team members is the most important criterion that should be facilitated. It is important to enable a proper communication plan in order to facilitate a better understanding of the processes and the crucial ways in which the same can be developed.

2. Three relevant suggestions in this regard can be:

a.Developing a flexible corporate culture

b.Adhering to a communication plan (Pain, 2014).

c.Developing a friendly yet professional work culture.

BSBINN502 Build And Sustain An Innovative Work Environment

Figure 2: Workplace Atmosphere

Activity 12

Innovation can be guided by various methods in order to concentrate on the ways in which all the team members can be motivated. In this connection, the whole communication and interaction plan can be developed by understanding the team dynamics and the ways in which the same can be affected in the case of any changes that might creep in. Similarly, the various stakeholders and their contributions would need to be analyzed in order to provide facilitations of changes within the cultural framework of the team (Mascia, Magnusson and Björk, 2015). Simultaneously, the whole team needs to be motivated and involved within the whole process of innovation and leadership by developing a flexible work culture which is based on the entire work ethics of the organization. The emphasis should be on developing a holistic team environment that is built around the entire idea of communication.

Activity 13

1. Formal learning opportunities

a.Developing a performance appraisal technique.

b.Reviewing their individual contributions.

Informal learning opportunities

a.Fostering a mutually supportive environment.

b.Asking each of the team members to contribute to each other’s’ learning gaps and lacks.

c.Developing an amiable environment

2. The tools can be as followings:

a.Performance appraisal forms

b.360-degree review tools

c.Evaluation tools

d.Contribution tools (Thornicroft, 2013).

e.Measurement of involvement tools

3. An individual can learn by understanding the failures that mentors have gone through and adhering to particular benefits that need to be steered clear of. Through constructive feedback, it is possible to learn the flaws and high standards that could be achieved, from mentor.

Summative Assessment 1

1. Innovation within workplaces is important in order to strengthen the risk taking abilities and developing a work culture which is mutually supportive. Employees can also be rewarded in this context, which would help in increasing the overall productivity of the team and the organization in general. It would also help in identifying the future leaders who would help the organization to grow and move forward. The whole implication can, therefore, be noted with regards to the business being driven towards a sustainable future.

2. Innovation context

a.Identification of risks

b.Developing contingency plan

c.Identification of causes behind risks

d.Developing alternative business strategies

e.Adapting to the business risks and changes

f.Understanding the stakeholders’ involvement

g.Helping the facilitation of good communication

h.Fostering a good professional work culture

i.Rewarding innovative ideas

j.Developing an innovative work culture

3. Factors and tools:

a.Developing an effective communication plan.

b.Considering the implications of the intended plan.

c.Helping in the generation of ideas.

4. The whole issue of legislation can be considered with regards to the changes that can be implemented within the structures of the business. The present policies and regulations of the business should be taken into consideration in order to note the legislative implications of the business innovation practices and the ideas that need to be indicated. In this connection, the legislations should also consider the ethical implications of the processes and how far each of them would be suitable for the business.

5. A command and control approach would only lead to restrictions and hinder the whole process of innovation. Since the main reason behind fostering and developing innovation can be noted with regards to the changes that can be made; a command and control approach would only foster a unidirectional flow of ideas without helping in motivating any collaboration (Belasen and Rufer, 2013). Also, as has been noted, communication is necessary for the companies, the whole work culture can be improved upon if a collaborative approach is taken. Moreover, the command and control approach can also impact motivation of employees who would not be as productive.

6. Barriers:

a.Faulty communication models.

b.Non-adherence to organizational policies.

c.Non-involvement of stakeholders.

d.Command and control approach to leadership.

e.Not accommodating towards changes.

Summative Assessment 2

Project 1

The company chosen to analyze for commencing Project 1 is Woolworths. Woolworths is one of the second largest retail companies in Australia in terms of revenue and operates across Australia and New Zealand.

1.The management of Woolworths Limited has always focused on implementing various risks in their business in order to improve their business performance in the country (Woolworths., 2017). The business of Woolworths Limited follows their own set of Risk Management policy which allows the company to develop a risk-aware culture. This aspect of risk-aware culture provides an opportunity for all the employees of the company regardless of them working in Australia and New Zealand to follow a certain Enterprise Risk Management Framework in the business. There are various principles of the Enterprise Risk Management Framework policy of Woolworths Limited that clearly defines the mentality of the company toward uncertain risk that arises within the business. The risk policy states that the company is not only focused on protecting the value of the organization but it also emphasizes on mitigating the uncertainty that arises during the process of achieving success in the business. The risk management policy of Woolworths Limited also allows the management of the business to focus on enhancing the training of all the employees and the stakeholders and also improves the communication process (Woolworths, 2017). This process of improvements also helps the company to properly monitor and analyze all the periodic reviews of the risks occurring within the business.

2.In terms of Woolworths Limited, it has been noted that the company has been using its risk management policies in order to implement changes in the business, to innovate new products for the customers and to improve its market strength in the country. As far as changes related to business, it has been observed in the risk management policy of Woolworths Limited that the company has been focused on using both internal and external audit system in order to improve the performance of the company (Mitchell, 2016). The findings of both the internal and external audits assist the company to develop new policies in the business that can help to reform the outlook of the company. Similarly, in terms of risks and innovation, the management of Woolworths Limited has been focused on using various technologies which are in compliance with the Risk Management policy of the company. Currently, the business of Woolworths Limited have been facing stiff competition from various other retail giants such as ALDI, Wal-Mart, and Tesco, so it becomes essential for the management of Woolworths to focus on improving their performance. This improvement can only be possible through proper investment in their research and development to innovate new and unique products for their customers (Woolworths, 2017). Finally, in terms risks and market success, it can be clearly observed in the risk management policy of Woolworths Limited that the company is ready to implement all new business strategies such as product innovation and market segmentation through the assurance of the Audit, Risk Management and Compliance Committee (ARMCC).

3.Organizational failures, mistakes and lack of success are crucial for assessing the capabilities at both organizational and individual levels. It is the mistakes that lead the organization to the path of failure and thus restricting the taste of organizational success. Organizations like Woolworths must have a proactive attitude towards the change, failure, mistakes and lack of success in order to improve the organizational situation. Woolworths maintains two attitudes towards mistake and failure which is leaning attitude and the resource dependence attitude (The Conversation, 2016). The learning attitude is generally exercised at the organizational level when the overall business operations of the company are at threat. For example, the ‘Cheap Cheap’ commercial was flawed and had lots of mistakes for which the sales and profitability of Woolworths suffered too great extent. This led to the failure of the organization to sustain market share and the crisis of confidence resulted in a lack of success. The organization’s attitude towards this aspect was learning based and within months, the company learned from the previous mistakes and launched a new advertisement. On the other hand, the attitude of Woolworths in the case of failure, mistakes, and lack of success at the individual level, is resource dependence attitude. This kind of attitude encompasses strategic and tactical measures that will pave the path for training and development of individuals (Stephenson, 2015). The employees who commit mistake and fail would be offered the provision of development and training so that they are able to explore their latent capabilities and turn the failure into success. 

4.According to the Corporate Sustainability Report of 2016, it was observed that the management of Woolworths Limited has focused on developing a more inclusive workplace that would help to develop a strong and positive working environment in the business. The corporate report also clearly shows that the management of Woolworths Limited has been active in recruiting employees regardless of their age, ethnicity, caste, creed, sexuality and gender orientation (Woolworths, 2017). The most important aspect of the business of Woolworths Limited is that it encourages women to take high positions in the company and it was clearly demonstrated in the report of 2016 that around 39% of women held management positions and actively participated in the decision-making process of the business. Similarly, the management of Woolworths Limited also believes in engaging their workforce with an aim to develop new ideas and suggestions to the business. This initiative of the company allows individuals to provide their feedback and suggestions towards the development of new products in the market (Govender, 2017). This step is also very significant from the point of view of the company as it helps the management of Woolworths to cope up with the challenges faced by their employees while dealing with the real time customers of the company. Therefore, the suggestions and ideas of the employees are taken into consideration towards the development of the business.

5.In the case of mistakes occurring within the business of Woolworths, it can be clearly said that the management of Woolworths Limited must focus on admitting their mistakes done by them in the business. This activity of admitting the mistakes has already been observed in one of the newspaper articles published in 2015, where it clearly states that the company has admitted their faults regarding the dip in the sales of the business (Greenblat, 2015). In these articles, it was observed that the chairman of Woolworths Limited, Mr. Ralph Waters clearly admitted that the company during the process of implementing change and innovation in the business simply neglected the internal performance of their business. Similarly, in another newspaper articles published in 2016, it was observed that the employees of Woolworths Limited committed a mistake over the use of innovation and change in the business. It was observed in this article that the management of Woolworths Limited engaged in a bizarre dispute with one of their customer over 70c. This issue mainly occurred due to a wrong calculation is done by the company during the process of refunding the actual amount to the customer (Chung, 2016). Though this process of innovation and change to implement the new promotional strategy in the business has helped the company to gain a competitive advantage over their competitors in Australia, but it has also left many severe consequences and this is one of them.

6.The frontline managers at Woolworths play a significant role in encouraging junior employees in the company to develop new ideas to the business. The leaders of Woolworths Limited are also required to identify the right individual within the group of the workforce of Woolworths Limited that can help the company in the future (Llopis, 2014). Therefore, it becomes important for the managers of Woolworths Limited to focus on involving the junior employees along with the high-ranking executives of the business. The primary reasons behind the inclusion of junior employees in the process of development of new ideas are that they are the only person that interacts with the customers on the behalf of the company. So, it becomes very important to gather as much information about the current taste and preference of the customers in order to innovate new product for the business. It has been seen that the management of Woolworths Limited focuses on using various techniques in order to encourage their employees to develop new ideas to the business by developing a trust within them (Armson, 2011). This process of showing trust encourages each member to be more transparent towards each other in the team and also develop a positive bonding and culture among the entire workforce of the business. Secondly, the frontline managers of Woolworths Limited also focuses on using the technique of Collaboration and Discover to encourage the employees to work together to develop new ideas to the business.

7.It has been observed that companies of modern generations are more focused towards developing innovation in the workplace so that the efficiency of the business is maintained. Similarly, there has been a similar situation in the business environment of Woolworths Limited where the management of the business is focused on developing a positive working environment that can support innovation.  It has been seen that the managers of Woolworths Limited have implemented 4 different strategies to promote innovation in the workplace

a.The management of Woolworths Limited has focused on developing a smooth, flexible and relaxed working environment where employees can freely work with each other. This initiative of the company proved beneficial as it helped to improve the productivity level of the employees towards developing innovation in the business (Council, 2012).

b.The human resource department of Woolworths Limited must focus on hiring individuals who could properly understand the culture of the business. Furthermore, the managers of Woolworths Limited would also have to make sure that the entire team follows a common vision to support innovation in the workplace.

c.The managers and leaders should also put more stress on employing individuals who are more passionate towards their work. This group of employees would be most suitable for the company as it would not only help to improve the efficiency of the business of Woolworths Limited but would also create new ideas to the business (Ozgen, Nijkamp and Poot, 2015).

d.The management of Woolworths Limited must also focus on encouraging diversity in the workplace by hiring employees from a different background, caste, and religion. This initiative to hire multi-cultural workforce would benefit the company to develop new ideas and problem-solving strategies which can occur during innovation.

8.Woolworths Limited being one of the biggest retail companies in Australia has been facing many barriers to innovation in their workplace. There are three major barriers which are faced by the management of Woolworths during the process of innovation in their workplace.

a.Factors of Market: It is considered to be one of the most important barriers faced by the management of Woolworths during the process of innovation in the business. This kind of barrier to innovation generally occurs in the business of Woolworths Limited mainly due to the presence of various other competitors such as Coles and ALDI. Moreover, the improper anticipation of future demand for innovative products and services also play a major factor in the failure of innovation processes (McBride, 2011).

b.The factorof Cost: The cost factors existing within the economy of Australia such as financial cost, innovation cost, economic risks and availability of finance in the business. It has also been observed in many scenarios that the management of Woolworths Limited has faced many challenges in terms of proper allocation of finance which has significantly led to the downfall in the innovation process of the company.

c.The factor of Government: The role of government in the Australian economy also plays a significant role in hindering the process of innovation in Woolworths Limited. For example, the Australian Food and Grocery Council (AFGC), has set many food safety standards that are required to be strictly followed by the business of Woolworths Limited in order to gain a competitive advantage in the market (AFGC, 2017). So, it becomes difficult for the company to restrict their process of innovation in accordance with the government law and policies.

9.When it comes to leading the team in a positive way, the leaders of Woolworths Limited believe in leading by example. It has been observed in the business of Woolworths Limited that managers play an essential role in influencing their co-workers to perform better in the process of innovation in the workplace. There are several ways in which the managers of Woolworths Limited motivates their junior employees through leading by example

a.The managers of Woolworths Limited are often seen to involve themselves in working with the junior employees on the retail floor. This clearly states that the manager is more focused on inspiring the employees and achieving the innovation target set by the business (Dannenberg, 2014).

b.The managers of Woolworths Limited are also often observed to provide constant support and guidance to the employees by providing real life experiences faced by him in the workplace. This process helps the managers to inspire the employees and encourages them to overcome difficult situations and achieve successful innovation in the business.

c.Another major behavioral trait that has been observed in the managers of Woolworths Limited is that they are eager to listen to all the suggestions and ideas provided by the employees of the business (Warhurst, 2013). This process really benefits the leaders and the company to develop their innovation process by collecting valuable information from the team meetings.

10.The management of Woolworths Limited has focused on implementing various training and learning opportunities to their employees so that they can improve their innovation skills in the business. There are various training and learning methods which are employed with an aim to improve the innovation skills of their employees are by developing a strong innovation framework in the business.  This innovation framework allows the company to provide an intense training to their employees so that they are able to develop new ideas and opportunities for the business (Lawn et al., 2016). Similarly, the management of Woolworths Limited can also use the training opportunity of top-down and bottom-up approach in the workplace which would allow the employees to develop their future thinking level of innovation skills. Another major learning approach that can be used by Woolworths Limited in order to improve the innovation skills of their employees is by implementing “Innovating with Purpose” approach (Houten, 2017). This learning process of Woolworths Limited allows its employees to develop innovative ideas to solve the real time problems faced by the company. This training method of Woolworths Limited not only helps to improve the innovation skills of their employees but also helps them to become emotionally strong against all the situations that can arise within the business.

11.As far as the process of evaluation of the approaches is concerned, the managers of Woolworths Limited are accustomed to evaluating their approaches regularly with an aim to view its effectiveness in the business. The managers of Woolworths Limited are often found to be evaluating their own business approaches that have already been applied or in-progress in the company (Batocchio, Ghezzi and Rangone, 2016). This process of evaluation allows the managers to identify both the positive and negative effect that the business approach had on the performance of the company. If the business approach is found to be positive, then it allows the managers to use it further in the business so that it can provide the same positive result for the company. However, if the evaluation of the previous business approach is negative, then it would provide an opportunity for the manager to rectify the errors observed that lead to the downfall of the business approach in the past. Similarly, there are various benefits which are gained by managers of Woolworths Limited during the process of evaluating their own approaches such as

a.It helps to fill out the gap that exists in the planned benefits of the business.

b.It also assists the managers to develop a time frame that would be required to complete the project of the business.

12.It has been observed in the business organizations of Woolworths Limited that physical environmental factors play a significant role in supporting innovation in the workplace. There are various physical environmental factors that operate within the business of Woolworths Limited such as Collaboration Enabling, Smartness and Attractiveness. The concept of Collaboration Enabling assists the managers of Woolworths Limited in developing a space with an aim to create a positive relation between innovation and creativity in the workplace. The factors of smartness allow the management of Woolworths Limited to focus on using the technology available in the business to create more space in the business. The development of the excessive space would allow the managers of Woolworths to develop more innovativeness by connecting all the technologies of the company (Lillah and Struwig, 2016). However, in order to change the physical environment support towards innovation, the management of Woolworths must focus on implementing the factor of Modifiability. This process would allow the managers to reform the physical surroundings of the workplace which includes lighting and seating space with an aim to reuse it for a different purpose.

13.Woolworths Limited being one of the top retail companies in Australia are required to follows various legislations in the business with an aim to remain competitive in the market. One of the most important legislative frameworks followed by Woolworths Limited is the Work Health and Safety Act 2011. This act allows the management to develop “Destination Zero” approach which majorly focuses on caring about the well-being of the customers, employees and its stakeholders (AU, 2017). The legislative act of health and safety also involves the process of risk management which helps in preventing illness and injuries to its employees. Another major legislative policy that plays a vital role in impacting the operations of Woolworths Limited is the Food Standards Australia and New Zealand Act 1991. This act of maintaining the food standard forces the management of Woolworths Limited to focus on maintaining a fresh stock of fruits and vegetables to be supplied to the customers. To properly implement this act in the company, the management of Woolworths Limited maintains a stringent Woolworths Quality Assurance Audit for the suppliers to collaborate with the organization (FSANZ, 2017).


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