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Stakeholder map

Stakeholders are the people related to an organization in the form of external or internal resources. In other words, stakeholder is a person who has a direct or indirect impact on the performance of an organization. A stakeholder is important for the improvement of work of the organization (Stakeholder, 2017). In this case study, I have divided the stakeholders into 4 different categories (Internal- operation, Internal-executive, External-operation, External- executive). These stakeholders are providing the services and resources to the headspace project. By these stakeholders, better services are provided to the group of people suffering from mental health conditions (Thompson, 2016).

Stakeholder Map

Four Quadrant stakeholders as follow:

External Operation

Organizational service provider:Provide services like bed testing materials and other required services. They fulfill all the basic requirements of the hospital.

Health care Provider:Prescribe medicines to patients. These include doctors and nurses who are well-skilled person in the hospital and attend all the patients in the hospital.

Internal operation

Admin:This comes into the internal operation, admin is the person who founded the organization and has all the electronic control. This person has authority to recruit the person or remove the person from the hospital.

Board of Directors:These groups of serval peoples, who accountable for manage the organization and have some access controls. They have to manage a particular branch of the hospital.

CEO’s:These persons are responsible for the workflow of the organization.

Manager:These are responsible for the business flow of the organization. They have to manage all the resources and make new contacts to fulfill their resources.

General Manager:Develops training programs for the staff and controls the workflow in the absence of the manager.

External Execution

Medicine supplier:Supplies the medicines to the organization on demand. Moreover, provides medicines to patients according to prescription.

Medical equipment supplier:Supplies medical equipment to the organization as per requirements.

Ambulance provider:Provides all type of ambulances per requirement.

Government:Make legalization of the organization to run and make all the security rules and standards, which have to be followed by the organizations. For online registration of the patient, the online facility is provided by the hospital. For this, hospital has to follow all the database security policies.

Investors:Includes a single person or group of many persons who have invested their money in the hospital.

Internal Execution

Employee:People who work for the organization as per their roles. They have to provide an appointment to the patient according to the slot provided to them.

Technical staff:Includes people who provide the technical support to the organization. All the test samples are taken by them and all the reports are provided by them only.

Patients:A person who requests to the organization for the service.

Questionnaire

Questionnaire sends to theExternal Execution of the hospital.

Introduction statement

The questionnaire collection of information, become the work of management easy and effective. All the staff member of the hospital are requested to and the questions. By your answers, the requirement list of this hospital can easily form. Request to all members, that you should be honest while answering these questions which can help the management of hospital to find out their week points(Rahim, 2011).

By these questions, the entire requirement fulfills easily, as a result, all the required information by the hospital will fulfill at a minimum amount of time(Yoo, 2012).

Questions listed below:

	Do the medicines preferred by a doctor are available in the market easily?
	How would you maintain the record of supplied medicines?
	What is a major requirement to the hospital?
	Any business loss from this hospital?
	Do all the legal rules follow by the hospital?
	Do all the standards follow by the hospital?
	How many ambulances required on an average?
	Required equipment provided to the hospital.
	Any complaint from the hospital regarding medicine and equipment.
	Another requirement regarding medicine or equipment?

Use-case diagram

Use case diagram

Table1: Use case description

Use cases	Description
Login	Login into the hospital portal. For all the members and patient.
Create profile	Patient has to create his profile according to his requirement.
Appointment	An employee of the hospital fixes the appointment of the patient with health care.
Fee	Fee took by the employee and submitted by the patient.
Prescription	Written by health care to the patient.
Medicine	Provided by medicine supplier to the patient.
Test	According to prescription test samples taken by technical staff.
Report	Given by technical staff to the patient.
Logout	For patient after fixing the appointment log out from the server. For staff members log out after desired work completed (Brandenburg, 2015).

Table2: Fully developed use case description

Use case name

Patient activity into the hospital

Actor

Patient

Stake holders

Technical staff, employee, medical provider, health care provider

Scenario

Patient activity while going to the hospital

Brief description

All the activity of the patient and the entire stack holder involves with the patient described in the use case.

Precondition

The customer has to create the hospital account.

Post condition

Customer must log out his account.

Flow of activity

Action	System
1.Patient login his account	System enter the details of new patient
2. patient create his profile	1.Provide patient his login details
3. The patient makes his appointment.	1. Employee fix appointment to the doctor.
4. Patient give Fee.	1. The employee took the fee from the patient.
5.Prescription	1. After that employee fixed the time and date to the patient. 2. After the checkup, health care prescribed the medicine and tests.
6. Medicine	1. Medicine supplier gives the medicine to the patient.
7. Test	1. Technical staff took the sample for the test.
8.Report	1. After test technical staff provide the report to the patient
9.Logout	1. After getting the reported patient log out his account 2. After completing the work all the staff members’ log out their account from the server.

Exception condition

1. The patient enters invalid login details.

2. Required health care provider not available at present.

3. Medicines not available into the store.

References

Brandenburg, L. (2015). How to Write a Use Case. Retrieved fromhttp://www.bridging-the-gap.com/what-is-a-use-case/

Rahim, s. (2011). Questionnaire. Retrieved fromhttps://www.slideshare.net/subairibrahim/questionnaire-7078670

Stakeholder. (2017). What is a stakeholder? Retrieved fromhttps://project-management.com/what-is-stakeholder-analysis/

Thompson, R. (2016). Stakeholder Analysis: Winning Support for Your Projects. Retrieved fromhttps://www.mindtools.com/pages/article/newPPM_07.htm

Yoo, S. (2012). Implementation Issuesof Virtual Desktop Infrastructure and Its Case Study for a Physician's Round at Seoul National University Bundang Hospital. Retrieved fromhttps://www.ncbi.nlm.nih.gov/pubmed/23346476